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Top tips for managing remote teams in 2021

Are you managing a distributed team due to the Covid 19 pandemic? This poses unique challenges not...

How automation REALLY impacts outbound sales (with use cases)

When it comes to completing tasks, sometimes we can use a little help.

No agent should have to...

Making remote work your new normal-even after Covid 19

Have you discovered that you like remote working better than being at the office? And would you...

How the world just keeps talking: a brief history of voice technology

We are social creatures. 

We crave communication with others for support and wellbeing. 

The...

The Complete Business Phone System Checklist  [Free Template]

Are you looking to upgrade or switch your business phone system? 

This checklist will help you...

How to close cases faster with Salesforce Omni-Channel Routing

If you want your business’ customer service experience to run as efficiently as possible, you...

Cloud phone system advanced features and best practices [Part 6]

With a cloud-based phone system, you have access to numerous advanced features your teams need to...

Optimise your cloud phone system for better CX [Part 5]

Creating a positive customer experience creates more loyal customers. We at Benemen believe that...

Using cloud-based phone systems to boost productivity [Part 4]

The right cloud-based phone system will make your sales and support teams more efficient. And more...