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How remote sales teams win with voice in 2021 [+ best practices]

Our new socially distanced normal means remote selling is no longer just an option for teams, it...

Avoid This Customer Call Transfer Mistake At All Costs

Customers who call hate to be transferred. 

But sometimes there’s no way around it and you have...

16 Outstanding Customer Service Blogs To Follow in 2021

Offering exceptional customer service is important if you want to keep customers happy and grow...

The 20 Best Tips for Managing Remote Teams You'll Ever Read

Are you managing a distributed team due to the Covid 19 pandemic? This poses unique challenges not...

How Automation REALLY Impacts Outbound Sales (With Use Cases)

When it comes to completing tasks, sometimes we can use a little help.

No agent should have to...

Making Remote Work Your Next Normal-Even After Covid 19

Have you discovered that you like remote working better than being at the office? And would you...

How The World Just Keeps Talking: A Brief History of Voice Technology

We are social creatures. 

We crave communication with others for support and wellbeing. 

The...

The Complete Business Phone System Checklist  [Free Template]

Are you looking to upgrade or switch your business phone system? 

This checklist will help you...

How to close cases faster with Salesforce Omni-Channel Routing

If you want your business’ customer service experience to run as efficiently as possible, you...