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You need proper tools to work successfully from home. If things mentioned below are in place, it doesn’t matter whether your colleagues or customers are far away or nearby.

In terms of its importance as a driver of growth, customer service is often given lower priority than other functions. However, no other business unit is capable of achieving as clear a picture of what customers are thinking.

When your business is growing, the number of staff is increasing and operations and core business models figured out, it is time to focus on spirit, cohesion and values among people. Feeling is important in a growth company.

We had just perfect values before, very professional and valid with every perspective. But no one actually knew them, and somehow, they did not feel right anymore. I don’t know how they were chosen at the time, probably family-based entrepreneurs and a handful of staff wrote them down just because all other companies had theirs on their web sites. There is nothing wrong with that, I am sure those values reflected business needs and those people and their actions at the time. New hires were mainly picked out from the owner’s network and naturally qualified with mutual values too. So, there is no problem at all.

When customer has an urgent matter that needs to be resolved fast – the chosen service channel needs to be trustworthy, human and easy to approach. It’s not a chatbot or email, there’s no time to start typing or reading manuals. In most cases customer makes a call when distress is on.

For the last 220 days I have gone through the biggest change in my career so far. For the first time after my studies I am working in a rapidly growing SME. For more than once, I have had to answer questions from people who doubted whether it was worth leaving a big corporation with its good benefits and move on to a company with less than a hundred employees. I haven’t had regrets for one moment. At the same time, I hope that also others would grab a similar opportunity if they have the chance to be part of a well-managed growth company. I think there are three reasons for this:

Good morning from the beautiful Westfjords of Iceland – despite the fact that we actually didn’t have night here at all because the sun doesn’t set this time of the year. Anyway, the last remote office day starting here before the holiday. 

Greetings from the rainy Westfjords of Iceland. Here in one of the most remote corners of Europe, I’m currently starting my remote office day. 

I started to think about the pace and character of these summer months we are living now.

Greetings from the beautiful Westfjords of Iceland – the most remote corner of Europe. I’m having a week of remote working in the most beautiful office space I can imagine.

How did I end up here? My journey in Iceland started many years ago, and the people who know me also know that this is a place I keep coming back to. Luckily, my job as an Account Manager at Benemen is rather flexible, and I’m in the happy position of being able to plan and schedule my work by myself. All I need is my laptop with MS Teams, mobile phone and Internet connection. 

A Finnish software firm and operator is helping companies to transform their messy communications into good customer service and valuable customer analysis.