Why voice is your ultimate weapon for a super-connected customer experience
Customer experience professionals faced some enormous challenges this past year. On top of the...
Expert knowledge, advice and insights to help level up your business communication, CX and customer service skills.
Customer experience professionals faced some enormous challenges this past year. On top of the...
With more teams working remotely, Microsoft Teams is becoming increasingly popular. It is now the...
In this edition of Inside Benemen, we’re excited to talk to Rudi Oosterveld. Rudi has been working...
The contact center is often the most important link between your business and your customers. As...
Our new socially distanced normal means remote selling is no longer just an option for teams, it...
Customers who call hate to be transferred.
But sometimes there’s no way around it and you have...
Offering exceptional customer service is important if you want to keep customers happy and grow...
Are you managing a distributed team due to the Covid 19 pandemic? This poses unique challenges not...
When it comes to completing tasks, sometimes we can use a little help.
No agent should have to...
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