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Why voice is your ultimate weapon for a super-connected customer experience

Customer experience professionals faced some enormous challenges this past year. On top of the...

Using Microsoft Teams as a phone system

With more teams working remotely, Microsoft Teams is becoming increasingly popular. It is now the...

Inside Benemen: Meet Rudi Oosterveld, Head of Pre-Sales

In this edition of Inside Benemen, we’re excited to talk to Rudi Oosterveld. Rudi has been working...

CCaaS: Everything you need to know about Contact Center as a Service

The contact center is often the most important link between your business and your customers. As...

How remote sales teams win with voice in 2021 [+ best practices]

Our new socially distanced normal means remote selling is no longer just an option for teams, it...

Avoid This Customer Call Transfer Mistake At All Costs

Customers who call hate to be transferred. 

But sometimes there’s no way around it and you have...

16 Outstanding Customer Service Blogs To Follow in 2021

Offering exceptional customer service is important if you want to keep customers happy and grow...

The 20 Best Tips for Managing Remote Teams You'll Ever Read

Are you managing a distributed team due to the Covid 19 pandemic? This poses unique challenges not...

How Automation REALLY Impacts Outbound Sales (With Use Cases)

When it comes to completing tasks, sometimes we can use a little help.

No agent should have to...