Are you managing a distributed team due to the Covid 19 pandemic? This poses unique challenges not only for your employees, but also for you as their leader.
When it comes to completing tasks, sometimes we can use a little help.
Have you discovered that you like remote working better than being at the office? And would you like to work remotely permanently–even after Covid?
We are social creatures.
We crave communication with others for support and wellbeing.
The invention of the telephone changed everything and opened a wide world of communication.
Are you looking to upgrade or switch your business phone system?
If you want your business’ customer service experience to run as efficiently as possible, you absolutely must get your omni-channel routing right.
With a cloud-based phone system, you have access to numerous advanced features your teams need to work more effectively and boost sales.
Creating a positive customer experience creates more loyal customers. We at Benemen believe that every single person in a company is involved in improving the customer experience—not just the customer success team. Leveraging the advantages of a cloud phone system can significantly contribute to the satisfaction of your customers.
The right cloud-based phone system will make your sales and support teams more efficient. And more efficiency in sales and support works wonders for your bottom line.
Although there is no exact science to conducting a perfect customer service call, the following customer service scripts will help you know exactly what to say in which situation. They serve as the ultimate cheat sheet for you to build trust, limit frustration and keep the customer interaction moving in a productive direction.
In this edition of Inside Benemen, we’re excited to introduce you to Andreas Jansson. Andreas is a Senior Account Executive and joined Benemen in August 2020. Andreas is based in our Stockholm office where he finds himself increasingly excited about the possibility of shaping the future of the voice industry—within a company where every voice matters.
Looking for the best cloud phone system for your business?
The office has been rented, the desks are ready–now all that’s missing is a business phone system.
Words have power. The words you choose have an enormous influence on a customer’s experience of a service call. The right words will always influence or move people to feel good about the interaction—increasing satisfaction, engagement and retention along the way. Used empathically, words can transform customer service calls from “this sucks!” to “that’s amazing!”
Want to choose the best cloud phone system for your business?
Good! Because today, in Part 2 of our definitive guide to cloud phone systems, we’ll show you what to consider when choosing a business phone system provider...
This is a comprehensive guide to cloud based business phone systems.
Succeeding in the new era of customer experience increasingly means succeeding also in your customer call center. Empowered customers with multiple communication channels at their disposal, want smart, human and resolution-focused experiences when they pick up the phone.
This is a list of actionable account management tips.
In fact, these market-proven best practices can help increase sales up to 30%, lower customer churn and predict account risk early on.
So if you want to generate competitive advantage by identifying and keeping your best customers over time, you’ll love this list of tips and best practices.
Upselling and cross selling are something like the holy grail of customer success.
Because existing customers are the easiest, most valuable customer to sell to.
It happens in every industry. Once in a while an extraordinarily disruptive technology comes along, and things are never the same again.
In the constantly innovating telecommunications industry, the great disruptor is the cloud based PBX solution.
Omni channel customer experience. It's an over-repeated cliche to some, a point of confusion to others.
But understand it or not, omni channel is the new normal when it comes to customer-centric experience.
The reason is clear: today’s customers interact with your brand across more channels and more devices than ever. And they expect a seamless, relevant experience every time.
In terms of its importance as a driver of growth, customer service is often given lower priority than other functions. However, no other business unit is capable of achieving as clear a picture of what customers are thinking.
When your business is growing, the number of staff is increasing and operations and core business models figured out, it is time to focus on spirit, cohesion and values among people. Feeling is important in a growth company.
We had just perfect values before, very professional and valid with every perspective. But no one actually knew them, and somehow, they did not feel right anymore. I don’t know how they were chosen at the time, probably family-based entrepreneurs and a handful of staff wrote them down just because all other companies had theirs on their web sites. There is nothing wrong with that, I am sure those values reflected business needs and those people and their actions at the time. New hires were mainly picked out from the owner’s network and naturally qualified with mutual values too. So, there is no problem at all.
When customer has an urgent matter that needs to be resolved fast – the chosen service channel needs to be trustworthy, human and easy to approach. It’s not a chatbot or email, there’s no time to start typing or reading manuals. In most cases customer makes a call when distress is on.
For the last 220 days I have gone through the biggest change in my career so far. For the first time after my studies I am working in a rapidly growing SME. For more than once, I have had to answer questions from people who doubted whether it was worth leaving a big corporation with its good benefits and move on to a company with less than a hundred employees. I haven’t had regrets for one moment. At the same time, I hope that also others would grab a similar opportunity if they have the chance to be part of a well-managed growth company. I think there are three reasons for this:
Good morning from the beautiful Westfjords of Iceland – despite the fact that we actually didn’t have night here at all because the sun doesn’t set this time of the year. Anyway, the last remote office day starting here before the holiday.
Greetings from the rainy Westfjords of Iceland. Here in one of the most remote corners of Europe, I’m currently starting my remote office day.
I started to think about the pace and character of these summer months we are living now.
Greetings from the beautiful Westfjords of Iceland – the most remote corner of Europe. I’m having a week of remote working in the most beautiful office space I can imagine.
How did I end up here? My journey in Iceland started many years ago, and the people who know me also know that this is a place I keep coming back to. Luckily, my job as an Account Manager at Benemen is rather flexible, and I’m in the happy position of being able to plan and schedule my work by myself. All I need is my laptop with MS Teams, mobile phone and Internet connection.
A Finnish software firm and operator is helping companies to transform their messy communications into good customer service and valuable customer analysis.