3 min read

PRESS RELEASE: Expansion into baltics with OSS Networks joining Enreach

By Benemen on Sep 22, 2021 10:11:20 AM

5.-enreach-OSS-Networks-1536x864

3 min read

How the right contact center tools bring out the best in your employees

By Benemen on Aug 24, 2021 2:03:03 PM

the-right-contact-center-tools-for-employee-motivation

Your company’s customer service is only as good as the agents behind it, so it's crucial to retain your most talented employees.

1 min read

Benemen joins Enreach – a match made in the clouds

By Benemen on May 17, 2021 2:02:58 PM

Enreach & Benemen

We are pleased to announce that it is now time to take the next step in Benemen’s growth story.

3 min read

PRESS RELEASE: Enreach expands Nordic presence with cloud communications provider Benemen

By Benemen on May 17, 2021 2:01:53 PM

Enreach & Benemen

Almere/ Helsinki, 17th May 2021 - Enreach, the fast-growing unified communications group backed by investment company Waterland, takes another big step as a leading European player by entering new markets in the Nordics and targeting higher end mid-market and enterprise customers with the addition of Benemen Oy (‘Benemen’).

4 min read

How to reduce IT costs with an enterprise-wide communication platform

By Benemen on Apr 28, 2021 8:49:31 AM

reduce-IT-costs-enterprise-wide-communication-platformOptimising costs is an incredibly important part of growing a sustainable business.

Topics: IT communication platform
3 min read

Why voice is your ultimate weapon for a super-connected customer experience

By Benemen on Mar 23, 2021 1:02:41 PM

voice-channel-customer-experience-header

Customer experience professionals faced some enormous challenges this past year. On top of the usual challenges of running your CX teams, this year has thrown you a bunch of additional curveballs.

Topics: customer service customer experience customer data
5 min read

Using Microsoft Teams as a phone system

By Benemen on Mar 17, 2021 12:06:20 PM

Using Microsoft Teams as a phone system

With more teams working remotely, Microsoft Teams is becoming increasingly popular. It is now the go-to communication and collaboration system for many organisations.

Topics: Microsoft Teams remote working cloud phone system
6 min read

Inside Benemen: Meet Rudi Oosterveld, Head of Pre-Sales

By Benemen on Mar 9, 2021 2:12:20 PM

RudiOosterveld

In this edition of Inside Benemen, we’re excited to talk to Rudi Oosterveld. Rudi has been working at Benemen since 2013.

Topics: careers
2 min read

CCaaS: Everything you need to know about Contact Center as a Service

By Benemen on Mar 9, 2021 1:46:09 PM

The essential guide to CCaaS (Contact Center as a Service) woman with a headset on

The contact center is often the most important link between your business and your customers. As today’s customers are more conscious than ever and demand customer service on their own terms, contact centers have no choice but to adapt.

Topics: ccaas
8 min read

How remote sales teams win with voice in 2021 [+ best practices]

By Benemen on Jan 28, 2021 4:11:47 PM

remote sales calls work with voice tools

Our new socially distanced normal means remote selling is no longer just an option for teams, it is often a necessity. 

Topics: sales
5 min read

Avoid This Customer Call Transfer Mistake At All Costs

By Benemen on Jan 27, 2021 11:52:26 AM

Frustrated customer service call transfer mistakes

Customers who call hate to be transferred. 

13 min read

16 Outstanding Customer Service Blogs To Follow in 2021

By Benemen on Jan 20, 2021 2:10:08 PM

Best customer service blogs 2021

Offering exceptional customer service is important if you want to keep customers happy and grow your business.

Topics: customer service customer experience
14 min read

The 20 Best Tips for Managing Remote Teams You'll Ever Read

By Benemen Labs on Jan 13, 2021 5:16:32 PM

Employees remote working video conferencing

Are you managing a distributed team due to the Covid 19 pandemic? This poses unique challenges not only for your employees, but also for you as their leader.

Topics: cloud phone system Inside Benemen employee experience
9 min read

How Automation REALLY Impacts Outbound Sales (With Use Cases)

By Benemen on Dec 16, 2020 12:39:15 PM

O6901X0-1

When it comes to completing tasks, sometimes we can use a little help.

Topics: call center
5 min read

Making Remote Work Your Next Normal-Even After Covid 19

By Benemen on Dec 8, 2020 7:07:29 PM

Working from home_new normal_after covid_tips

Have you discovered that you like remote working better than being at the office? And would you like to work remotely permanently–even after Covid? 

Topics: growth company employee experience
4 min read

How The World Just Keeps Talking: A Brief History of Voice Technology

By Benemen on Dec 3, 2020 6:05:08 PM

rear-view-senior-man-using-cellphoneWe are social creatures. 

We crave communication with others for support and wellbeing. 

The invention of the telephone changed everything and opened a wide world of communication. 

Topics: cloud phone system
3 min read

The Complete Business Phone System Checklist  [Free Template]

By Benemen on Dec 1, 2020 3:05:22 PM

Business phone checklistAre you looking to upgrade or switch your business phone system? 

Topics: cloud phone system call center
6 min read

How to close cases faster with Salesforce Omni-Channel Routing

By Benemen on Nov 27, 2020 10:43:26 AM

Salesforce-Omni-Channel-Routing

If you want your business’ customer service experience to run as efficiently as possible, you absolutely must get your omni-channel routing right. 

Topics: Salesforce Omnichannel
10 min read

Cloud phone system advanced features and best practices [Part 6]

By Benemen on Nov 19, 2020 5:35:32 PM

MSTeams

With a cloud-based phone system, you have access to numerous advanced features your teams need to work more effectively and boost sales. 

Topics: cloud phone system
4 min read

Optimise your cloud phone system for better CX [Part 5]

By Benemen on Nov 19, 2020 12:15:38 PM

Mobile-featured

Creating a positive customer experience creates more loyal customers. We at Benemen believe that every single person in a company is involved in improving the customer experiencenot just the customer success team. Leveraging the advantages of a cloud phone system can significantly contribute to the satisfaction of your customers. 

Topics: cloud phone system call center
9 min read

Using cloud-based phone systems to boost productivity [Part 4]

By Benemen on Nov 4, 2020 7:43:59 PM

customer-experience-and-your-bottom-line

The right cloud-based phone system will make your sales and support teams more efficient. And more efficiency in sales and support works wonders for your bottom line. 

Topics: customer experience cloud phone system
2 min read

Infographic: The Most Powerful Customer Service Call Phrases

By Benemen on Oct 28, 2020 6:37:40 PM

Although there is no exact science to conducting a perfect customer service call, the following customer service scripts will help you know exactly what to say in which situation. They serve as the ultimate cheat sheet for you to build trust, limit frustration and keep the customer interaction moving in a productive direction. 

3 min read

Inside Benemen: Meet Andreas Jansson, Sr. Account Executive

By Benemen on Oct 21, 2020 1:17:12 PM

Andreas Jansson

In this edition of Inside Benemen, we’re excited to introduce you to Andreas Jansson. Andreas is a Senior Account Executive and joined Benemen in August 2020. Andreas is based in our Stockholm office where he finds himself increasingly excited about the possibility of shaping the future of the voice industry—within a company where every voice matters.

Topics: Inside Benemen
9 min read

The 9 Best Cloud Phone Systems in 2020—with Prices  [Part 3]

By Benemen on Oct 15, 2020 7:00:20 PM

Copy of VoIP-1

Looking for the best cloud phone system for your business?

The office has been rented, the desks are readynow all that’s missing is a business phone system. 

Topics: customer service cloud phone system
13 min read

15 Proven Customer Service Phrases to Use & What Not to say

By Benemen on Oct 8, 2020 3:34:02 PM

Customer-phrases-for-successful-customer-service-calls

Words have power. The words you choose have an enormous influence on a customer’s experience of a service call. The right words will always influence or move people to feel good about the interaction—increasing satisfaction, engagement and retention along the way. Used empathically, words can transform customer service calls from “this sucks!” to “that’s amazing!”

Topics: customer service customer experience call center
8 min read

Cloud Phone Systems: How to Choose the Right One [Part 2]

By Benemen on Sep 22, 2020 5:04:00 PM

Choose the right cloud phone system for your business-1

Want to choose the best cloud phone system for your business?

Good! Because today, in Part 2 of our definitive guide to cloud phone systems, we’ll show you what to consider when choosing a business phone system provider...

Topics: cloud phone system
12 min read

Cloud Phone Systems: The Definitive Guide [Part 1]

By Benemen on Sep 10, 2020 2:37:35 PM

cloud phone systems for business-1

This is a comprehensive guide to cloud based business phone systems.

Topics: cloud phone system
2 min read

Cloud Phone System: Must-Have Business Features

By Benemen on Sep 3, 2020 11:26:04 PM

Essential business phone cloud features

Every business has different needs but when it comes to cloud based phone systems here are our top 6 must-have features, regardless of industry. 

Topics: cloud phone system
7 min read

Call Center Best Practices are Built-In with Benemen

By Benemen on Jul 23, 2020 7:16:38 PM

call center best practice_customer experience-2

 

Succeeding in the new era of customer experience increasingly means succeeding also in your customer call center. Empowered customers with multiple communication channels at their disposal, want smart, human and resolution-focused experiences when they pick up the phone. 

Topics: customer service customer experience cloud phone system call center
9 min read

6 Account Management Tips for More Sales

By Benemen on Jul 20, 2020 3:31:06 PM

Account manager looks at customer data on mobile phone

This is a list of actionable account management tips.

In fact, these market-proven best practices can help increase sales up to 30%, lower customer churn and predict account risk early on. 

So if you want to generate competitive advantage by identifying and keeping your best customers over time, you’ll love this list of tips and best practices.

Topics: customer experience customer data
10 min read

Boost Upselling and Cross-Sales With Customer Data

By Benemen on Jul 10, 2020 5:15:54 PM

customer data graphic

 

Upselling and cross selling are something like the holy grail of customer success. 

Why? 

Because existing customers are the easiest, most valuable customer to sell to.

Topics: customer service upselling customer data
7 min read

Why Cloud PBX Beats Traditional PBX [with Infographic]

By Benemen on Jul 6, 2020 11:30:17 AM

A sales agent uses a cloud pbx system to talk to customers

It happens in every industry. Once in a while an extraordinarily disruptive technology comes along, and things are never the same again. 

In the constantly innovating telecommunications industry, the great disruptor is the cloud based PBX solution.

Topics: customer service customer experience cloud phone system
3 min read

Welcome to the world of modern talking!

By Henna Rundgren on Jul 3, 2020 11:09:50 AM

Benemen brand development

Successful brand development resembles the journey to deeper self knowledge.

Topics: growth company
10 min read

7 Laws of Omni channel Customer Experience for 2020

By Benemen on Jun 22, 2020 1:06:39 PM

7 Laws of Omni channel Customer Experience for 2020

Omni channel customer experience. It's an over-repeated cliche to some, a point of confusion to others.

But understand it or not, omni channel is the new normal when it comes to customer-centric experience.

The reason is clear: today’s customers interact with  your brand across more channels and more devices than ever. And they expect a seamless, relevant experience every time.

3 min read

Do you have the right tools for working remotely?

By Benemen on Mar 17, 2020 8:05:23 AM

Do you have the right tools for working remotely?

You need proper tools to work successfully from home. If things mentioned below are in place, it doesn’t matter whether your colleagues or customers are far away or nearby.

Topics: remote working
1 min read

Future of Customer Service - From Cost to Growth Driver

By Matti Heikkonen on Mar 6, 2020 1:36:02 PM

In terms of its importance as a driver of growth, customer service is often given lower priority than other functions. However, no other business unit is capable of achieving as clear a picture of what customers are thinking.

Topics: customer service customer experience
3 min read

Feel the values!

By Irma Hyvönen on Feb 13, 2020 11:16:02 AM

Benemen values presented to employees

When your business is growing, the number of staff is increasing and operations and core business models figured out, it is time to focus on spirit, cohesion and values among people. Feeling is important in a growth company.

We had just perfect values before, very professional and valid with every perspective. But no one actually knew them, and somehow, they did not feel right anymore. I don’t know how they were chosen at the time, probably family-based entrepreneurs and a handful of staff wrote them down just because all other companies had theirs on their web sites. There is nothing wrong with that, I am sure those values reflected business needs and those people and their actions at the time. New hires were mainly picked out from the owner’s network and naturally qualified with mutual values too. So, there is no problem at all.

Topics: values
3 min read

How to improve customer experience? Customer service is in the front line

By Ville Purontaus on Jan 10, 2020 10:45:00 AM

Customer service is in the front line

When customer has an urgent matter that needs to be resolved fast – the chosen service channel needs to be trustworthy, human and easy to approach. It’s not a chatbot or email, there’s no time to start typing or reading manuals. In most cases customer makes a call when distress is on.

Topics: customer service customer experience
3 min read

People and business both grow in a growth company

By Henna Rundgren on Sep 13, 2019 9:00:00 AM

Henna_blogi_3

For the last 220 days I have gone through the biggest change in my career so far. For the first time after my studies I am working in a rapidly growing SME. For more than once, I have had to answer questions from people who doubted whether it was worth leaving a big corporation with its good benefits and move on to a company with less than a hundred employees. I haven’t had regrets for one moment. At the same time, I hope that also others would grab a similar opportunity if they have the chance to be part of a well-managed growth company. I think there are three reasons for this:

Topics: growth company
2 min read

Fantastic experiences - Working remotely from Iceland

By Nea Wistbacka on Jul 23, 2019 8:30:00 AM

Good morning from the beautiful Westfjords of Iceland – despite the fact that we actually didn’t have night here at all because the sun doesn’t set this time of the year. Anyway, the last remote office day starting here before the holiday. 

Topics: Microsoft Teams remote working
2 min read

How to get an insight and ability to predict?

By Nea Wistbacka on Jul 9, 2019 8:15:00 AM

Fjords_lupiinit_2

Greetings from the rainy Westfjords of Iceland. Here in one of the most remote corners of Europe, I’m currently starting my remote office day. 

I started to think about the pace and character of these summer months we are living now.

Topics: remote working
2 min read

More ideas and energy with remote working

By Nea Wistbacka on Jul 2, 2019 12:46:00 PM

On_top_fjordsGreetings from the beautiful Westfjords of Iceland – the most remote corner of Europe. I’m having a week of remote working in the most beautiful office space I can imagine.

How did I end up here? My journey in Iceland started many years ago, and the people who know me also know that this is a place I keep coming back to. Luckily, my job as an Account Manager at Benemen is rather flexible, and I’m in the happy position of being able to plan and schedule my work by myself. All I need is my laptop with MS Teams, mobile phone and Internet connection. 

Topics: remote working
2 min read

Benemen at full steam ahead: 81 percent profitable growth

By Aija Harmaakari on Jun 26, 2019 8:00:00 AM

A Finnish software firm and operator is helping companies to transform their messy communications into good customer service and valuable customer analysis.

Topics: growth company