7 min read

Call Center Best Practices are Built-In with Benemen

By Benemen on Jul 23, 2020 7:16:38 PM

 

Succeeding in the new era of customer experience increasingly means succeeding also in your customer call center. Empowered customers with multiple communication channels at their disposal, want smart, human and resolution-focused experiences when they pick up the phone. 

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9 min read

6 Account Management Tips for More Sales

By Benemen on Jul 20, 2020 3:31:06 PM

Account manager looks at customer data on mobile phone

This is a list of actionable account management tips.

In fact, these market-proven best practices can help increase sales up to 30%, lower customer churn and predict account risk early on. 

So if you want to generate competitive advantage by identifying and keeping your best customers over time, you’ll love this list of tips and best practices.

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10 min read

Boost Upselling and Cross-Sales With Customer Data

By Benemen on Jul 10, 2020 5:15:54 PM

customer data graphic

 

Upselling and cross selling are something like the holy grail of customer success. 

Why? 

Because existing customers are the easiest, most valuable customer to sell to.

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6 min read

Why cloud pbx beats traditional pbx

By Benemen on Jul 6, 2020 11:30:17 AM

A sales agent uses a cloud pbx system to talk to customers

It happens in every industry. Once in a while an extraordinarily disruptive technology comes along, and things are never the same again. 

In the constantly innovating telecommunications industry, the great disruptor is the cloud based PBX solution.

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3 min read

Welcome to the world of modern talking!

By Henna Rundgren on Jul 3, 2020 11:09:50 AM

A woman using old rotary phone juxtaposed with a woman making a call usinng a modern headset

Successful brand development resembles the journey to deeper self knowledge.

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11 min read

7 Laws of Omni channel Customer Experience for 2020

By Benemen on Jun 22, 2020 1:06:39 PM

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Omni channel customer experience. It's an over-repeated cliche to some, a point of confusion to others.

But understand it or not, omni channel is the new normal when it comes to customer-centric experience.

The reason is clear: today’s customers interact with  your brand across more channels and more devices than ever. And they expect a seamless, relevant experience every time.

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3 min read

Do you have the right tools for working remotely?

By Ville Purontaus on Mar 17, 2020 8:05:23 AM

Etatyo

You need proper tools to work successfully from home. If things mentioned below are in place, it doesn’t matter whether your colleagues or customers are far away or nearby.

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1 min read

Future of Customer Service - From Cost to Growth Driver

By Matti Heikkonen on Mar 6, 2020 1:36:02 PM

In terms of its importance as a driver of growth, customer service is often given lower priority than other functions. However, no other business unit is capable of achieving as clear a picture of what customers are thinking.

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3 min read

Feel the values!

By Irma Hyvönen on Feb 13, 2020 11:16:02 AM

values showing_web

When your business is growing, the number of staff is increasing and operations and core business models figured out, it is time to focus on spirit, cohesion and values among people. Feeling is important in a growth company.

We had just perfect values before, very professional and valid with every perspective. But no one actually knew them, and somehow, they did not feel right anymore. I don’t know how they were chosen at the time, probably family-based entrepreneurs and a handful of staff wrote them down just because all other companies had theirs on their web sites. There is nothing wrong with that, I am sure those values reflected business needs and those people and their actions at the time. New hires were mainly picked out from the owner’s network and naturally qualified with mutual values too. So, there is no problem at all.

Topics: values
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3 min read

How to improve customer experience? Customer service is in the front line

By Ville Purontaus on Jan 10, 2020 10:45:00 AM

Benemen_web_6

When customer has an urgent matter that needs to be resolved fast – the chosen service channel needs to be trustworthy, human and easy to approach. It’s not a chatbot or email, there’s no time to start typing or reading manuals. In most cases customer makes a call when distress is on.

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3 min read

People and business both grow in a growth company

By Henna Rundgren on Sep 13, 2019 9:00:00 AM

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For the last 220 days I have gone through the biggest change in my career so far. For the first time after my studies I am working in a rapidly growing SME. For more than once, I have had to answer questions from people who doubted whether it was worth leaving a big corporation with its good benefits and move on to a company with less than a hundred employees. I haven’t had regrets for one moment. At the same time, I hope that also others would grab a similar opportunity if they have the chance to be part of a well-managed growth company. I think there are three reasons for this:

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2 min read

Fantastic experiences - Working remotely from Iceland

By Nea Wistbacka on Jul 23, 2019 8:30:00 AM

Good morning from the beautiful Westfjords of Iceland – despite the fact that we actually didn’t have night here at all because the sun doesn’t set this time of the year. Anyway, the last remote office day starting here before the holiday. 

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2 min read

How to get an insight and ability to predict?

By Nea Wistbacka on Jul 9, 2019 8:15:00 AM

Fjords_lupiinit_2

Greetings from the rainy Westfjords of Iceland. Here in one of the most remote corners of Europe, I’m currently starting my remote office day. 

I started to think about the pace and character of these summer months we are living now.

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2 min read

More ideas and energy with remote working

By Nea Wistbacka on Jul 2, 2019 12:46:00 PM

On_top_fjordsGreetings from the beautiful Westfjords of Iceland – the most remote corner of Europe. I’m having a week of remote working in the most beautiful office space I can imagine.

How did I end up here? My journey in Iceland started many years ago, and the people who know me also know that this is a place I keep coming back to. Luckily, my job as an Account Manager at Benemen is rather flexible, and I’m in the happy position of being able to plan and schedule my work by myself. All I need is my laptop with MS Teams, mobile phone and Internet connection. 

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2 min read

Benemen at full steam ahead: 81 percent profitable growth

By Aija Harmaakari on Jun 26, 2019 8:00:00 AM

A Finnish software firm and operator is helping companies to transform their messy communications into good customer service and valuable customer analysis.

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