Recent posts by Benemen

3 min read

Why voice is your ultimate weapon for a super-connected customer experience

By Benemen on Mar 23, 2021 1:02:41 PM


Customer experience professionals faced some enormous challenges this past year. On top of the usual challenges of running your CX teams, this year has thrown you a bunch of additional curveballs.

Topics: customer service customer experience customer data
5 min read

Using Microsoft Teams as a phone system

By Benemen on Mar 17, 2021 12:06:20 PM

Using Microsoft Teams as a phone system

With more teams working remotely, Microsoft Teams is becoming increasingly popular. It is now the go-to communication and collaboration system for many organisations.

Topics: Microsoft Teams remote working cloud phone system
6 min read

Inside Benemen: Meet Rudi Oosterveld, Head of Pre-Sales

By Benemen on Mar 9, 2021 2:12:20 PM


In this edition of Inside Benemen, we’re excited to talk to Rudi Oosterveld. Rudi has been working at Benemen since 2013.

Topics: careers
2 min read

CCaaS: Everything you need to know about Contact Center as a Service

By Benemen on Mar 9, 2021 1:46:09 PM

The essential guide to CCaaS (Contact Center as a Service) woman with a headset on

The contact center is often the most important link between your business and your customers. As today’s customers are more conscious than ever and demand customer service on their own terms, contact centers have no choice but to adapt.

Topics: ccaas
8 min read

How remote sales teams win with voice in 2021 [+ best practices]

By Benemen on Jan 28, 2021 4:11:47 PM

remote sales calls work with voice tools

Our new socially distanced normal means remote selling is no longer just an option for teams, it is often a necessity. 

Topics: sales
5 min read

Avoid This Customer Call Transfer Mistake At All Costs

By Benemen on Jan 27, 2021 11:52:26 AM

Frustrated customer service call transfer mistakes

Customers who call hate to be transferred. 

13 min read

16 Outstanding Customer Service Blogs To Follow in 2021

By Benemen on Jan 20, 2021 2:10:08 PM

Best customer service blogs 2021

Offering exceptional customer service is important if you want to keep customers happy and grow your business.

Topics: customer service customer experience
9 min read

How Automation REALLY Impacts Outbound Sales (With Use Cases)

By Benemen on Dec 16, 2020 12:39:15 PM


When it comes to completing tasks, sometimes we can use a little help.

Topics: call center
5 min read

Making Remote Work Your Next Normal-Even After Covid 19

By Benemen on Dec 8, 2020 7:07:29 PM

Working from home_new normal_after covid_tips

Have you discovered that you like remote working better than being at the office? And would you like to work remotely permanently–even after Covid? 

Topics: growth company employee experience