Succeeding in the new era of customer experience increasingly means succeeding also in your customer call center. Empowered customers with multiple communication channels at their disposal, want smart, human and resolution-focused experiences when they pick up the phone. 

This is a list of actionable account management tips.

In fact, these market-proven best practices can help increase sales up to 30%, lower customer churn and predict account risk early on. 

So if you want to generate competitive advantage by identifying and keeping your best customers over time, you’ll love this list of tips and best practices.

Upselling and cross selling are something like the holy grail of customer success. 

Why? 

Because existing customers are the easiest, most valuable customer to sell to.

It happens in every industry. Once in a while an extraordinarily disruptive technology comes along, and things are never the same again. 

In the constantly innovating telecommunications industry, the great disruptor is the cloud based PBX solution.

Omni channel customer experience. It's an over-repeated cliche to some, a point of confusion to others.

But understand it or not, omni channel is the new normal when it comes to customer-centric experience.

The reason is clear: today’s customers interact with  your brand across more channels and more devices than ever. And they expect a seamless, relevant experience every time.