Customer experience professionals faced some enormous challenges this past year. On top of the usual challenges of running your CX teams, this year has thrown you a bunch of additional curveballs.
Benemen
Recent posts by Benemen
3 min read
Why voice is your ultimate weapon for a super-connected customer experience
Topics: customer service customer experience customer data
5 min read
Using Microsoft Teams as a phone system
With more teams working remotely, Microsoft Teams is becoming increasingly popular. It is now the go-to communication and collaboration system for many organisations.
Topics: Microsoft Teams remote working cloud phone system
6 min read
Inside Benemen: Meet Rudi Oosterveld, Head of Pre-Sales
In this edition of Inside Benemen, we’re excited to talk to Rudi Oosterveld. Rudi has been working at Benemen since 2013.
Topics: careers
2 min read
CCaaS: Everything you need to know about Contact Center as a Service
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The contact center is often the most important link between your business and your customers. As today’s customers are more conscious than ever and demand customer service on their own terms, contact centers have no choice but to adapt.
Topics: ccaas
8 min read
How remote sales teams win with voice in 2021 [+ best practices]
Our new socially distanced normal means remote selling is no longer just an option for teams, it is often a necessity.
Topics: sales
5 min read
Avoid This Customer Call Transfer Mistake At All Costs
Customers who call hate to be transferred.
13 min read
16 Outstanding Customer Service Blogs To Follow in 2021
Offering exceptional customer service is important if you want to keep customers happy and grow your business.
Topics: customer service customer experience
9 min read
How Automation REALLY Impacts Outbound Sales (With Use Cases)
When it comes to completing tasks, sometimes we can use a little help.
Topics: call center
5 min read
Making Remote Work Your Next Normal-Even After Covid 19
Have you discovered that you like remote working better than being at the office? And would you like to work remotely permanently–even after Covid?
