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Matti Heikkonen

Matti Heikkonen is the CEO of Benemen. His previous professional history includes roles as COO of Questback, CEO of Digium and Identia as well as Nokia Corporation in strategy and business development; in strategic projects and later in strategic alliances responsible for the global Nokia – Cisco Systems alliance. In addition, Heikkonen has been in various entrepreneurial roles as managing director and other executive positions in fast growth companies in software industry.

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Future of Customer Service - From Cost to Growth Driver

By Matti Heikkonen on Mar 6, 2020 1:36:02 PM

In terms of its importance as a driver of growth, customer service is often given lower priority than other functions. However, no other business unit is capable of achieving as clear a picture of what customers are thinking.

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