Ville Purontaus

Ville Purontaus

Ville used to work as a Digital Marketing Manager in Benemen. Special points of interest are online service channels and social media.

Recent posts by Ville Purontaus

3 min read

How to improve customer experience? Customer service is in the front line

By Ville Purontaus on Jan 10, 2020 10:45:00 AM

Customer service is in the front line

When customer has an urgent matter that needs to be resolved fast – the chosen service channel needs to be trustworthy, human and easy to approach. It’s not a chatbot or email, there’s no time to start typing or reading manuals. In most cases customer makes a call when distress is on.

Topics: customer service customer experience