Ville Purontaus

Ville works as a Digital Marketing Manager in Benemen. Special points of interest are online service channels and social media.

Recent Posts

3 min read

Do you have the right tools for working remotely?

By Ville Purontaus on Mar 17, 2020 8:05:23 AM

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You need proper tools to work successfully from home. If things mentioned below are in place, it doesn’t matter whether your colleagues or customers are far away or nearby.

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3 min read

How to improve customer experience? Customer service is in the front line

By Ville Purontaus on Jan 10, 2020 10:45:00 AM

Benemen_web_6

When customer has an urgent matter that needs to be resolved fast – the chosen service channel needs to be trustworthy, human and easy to approach. It’s not a chatbot or email, there’s no time to start typing or reading manuals. In most cases customer makes a call when distress is on.

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