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CCaaS: Everything you need to know about Contact Center as a Service

The essential guide to CCaaS (Contact Center as a Service) woman with a headset on

The contact center is often the most important link between your business and your customers. As today’s customers are more conscious than ever and demand customer service on their own terms, contact centers have no choice but to adapt. Customers expect to interact with your brand across more channels and more devices than ever. And they expect a seamless, relevant experience every time.

Unlock the value of a cloud-based contact center

One of the best ways of future-proofing your customer service is using a Contact Center as a Service (CCaaS) platform.

It’s a cloud-based contact center solution that gives your organisation great flexibility and innovative features for serving your customers.

If you’re a contact center leader in charge of moving your business to a truly blended omni-channel customer experience, you need to know all about it.

The future of CCaaS

We took a deep dive into all things CCaaS and as part of our research we have discovered that by 2022, cloud-based solutions will be the preferred model of deployment for 50% of all contact centers and that the CCaaS market will see a compound annual growth rate of 16.1%.
So, where are things headed and why is it the road you should follow too? To make things clearer we put together a comprehensive guide to help you identify the benefits of taking your contact center to the cloud and get real, legitimate return on investment.

Our guide highlights the top trends of Contact Center as a Service for 2021, including:

● Unified Interfaces
● AI and machine learning
● Predictive customer engagement strategies
● Advanced self-service options

If you’re looking to future-proof your contact center, reduce costs and deliver the superior service your customers expect, this guide will put you on par with the top performers.

Our guide will teach you

● Why CCaaS is the right choice for omni-channel customer service
● Who CCaaS is for
● The benefits of taking your contact center to the cloud
● What features to look for when choosing your perfect CCaaS solution
● Top CCaaS trends you can’t ignore in 2021
● The top 5 of Contact Center as a Service providers in 2021

Just fill out a form to download it now, and we’ll send you an email containing a link to the guide. This way you’ll get to return to the guide whenever necessary, wherever necessary.

Download guide

PS. If you’d like to know why Benemen is the right companion for your CCaaS journey, read the success story of Pohjantähti, one of Finland’s most trusted insurance companies. They’ve managed to boost their customer service significantly with an omni-channel cloud solution and build an unbroken customer journey as well as easier and more effective customer workflows with Benemen’s help.

If you have any questions regarding our services or products, feel free to contact us! We’re here to help you.

 

Topics: ccaas

Written by Benemen

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