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Cloud Phone System: Must-Have Business Features

Sep 3, 2020 11:26:04 PM

Essential business phone cloud features

Every business has different needs but when it comes to cloud based phone systems here are our top 6 must-have features, regardless of industry. 

Cloud based phone systems continue to transform business communications and the world of telephony. While some businesses are wary of change, you shouldn't be! Switching from traditional on-premise telephony systems and optimising your communication channels for today’s fast-paced, multi-channel, mobile-first audiences can help strengthen your customer experience, improve your competitive edge and lower your running costs.  

In short, cloud based phone systems are the modern way of talking. 

To help focus your choice, we've created a list of the top 6 features to look for in a cloud-based phone system.

Cloud phone system essential features Infographic

How does a cloud phone system work?

A cloud-based phone system is a phone system provided and accessed entirely through the internet allowing you to make calls and store data  entirely in the cloud. Independent of on-premise hardware, your voice is sent to call recipients as small digital packets over the internet. The call is routed through a cloud-based PBX. A broadband internet connection is all you need to start making business calls with a cloud based phone system. Easy  to set up and with lower operating costs, cloud phone systems are revolutionising business communications.

How do I choose the right cloud phone system?

Before choosing a cloud phone system, consider your unique business needs, how phone-dependent is your business, how many employees (remote or onsite) you have, what kind of CRM you use, how much you want to spend, how much revenue or upsale you typically generate over the phone. Each cloud phone system provider offers unique features and plans. We’re happy to talk you through your specific needs and how Benemen can help your business grow. 

What is the difference between PBX and a cloud phone system?

The  traditional PBX phone system is the conventional phone system that has been used within companies and organisations for decades. A cloud based phone system is the phone system for the  digital age.  A cloud phone system is cheaper to  run, easier to install, supports today’s remote working and typically offer outstanding voice quality. 

Want to learn more about Benemen?

Our cloud-based communication technology helps companies deliver personalised, omnichannel customer conversations that increase up-sales, retention and loyalty. Schedule a demo to learn more.



Written by Benemen


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