7 min read

Call Center Best Practices are Built-In with Benemen

By Benemen on Jul 23, 2020 7:16:38 PM

 

Succeeding in the new era of customer experience increasingly means succeeding also in your customer call center. Empowered customers with multiple communication channels at their disposal, want smart, human and resolution-focused experiences when they pick up the phone. 

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6 min read

Why cloud pbx beats traditional pbx

By Benemen on Jul 6, 2020 11:30:17 AM

A sales agent uses a cloud pbx system to talk to customers

It happens in every industry. Once in a while an extraordinarily disruptive technology comes along, and things are never the same again. 

In the constantly innovating telecommunications industry, the great disruptor is the cloud based PBX solution.

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