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1 min read

Future of Customer Service - From Cost to Growth Driver

By Matti Heikkonen on Mar 6, 2020 1:36:02 PM

In terms of its importance as a driver of growth, customer service is often given lower priority than other functions. However, no other business unit is capable of achieving as clear a picture of what customers are thinking.

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3 min read

How to improve customer experience? Customer service is in the front line

By Ville Purontaus on Jan 10, 2020 10:45:00 AM

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When customer has an urgent matter that needs to be resolved fast – the chosen service channel needs to be trustworthy, human and easy to approach. It’s not a chatbot or email, there’s no time to start typing or reading manuals. In most cases customer makes a call when distress is on.

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